Situation
A global financial services organisation, navigating multiple mergers, needed to standardise its device strategy and embed Zero Trust principles. Previous transformation programmes had created change fatigue, low awareness, and poor user experiences. Trust between Business and IT was strained, creating significant adoption risks.

Situation

A major O365 rollout was being driven as a technology-led initiative, with limited stakeholder mapping and weak engagement across offshore and onshore teams. Remote staff lacked service desk access, creating a high risk of prolonged disruption. Business units and IT operated in silos, with minimal collaboration or trust.

Situation

The agency’s legacy network was fragile and poorly understood due to limited documentation and knowledge gaps. Staff were demoralised, key pain points were not fully recognised, and a high volume of Priority 1 incidents disrupted public services monthly. Funding had been restricted, with leadership lacking visibility into the scale of risks and the need for investment.

Situation
A major South African government agency faced significant security and operational challenges. Its existing security measures were fragmented, with limited coordination across teams and unclear ownership of processes. The agency needed a centralised Security Operations Centre (SOC) to strengthen monitoring, streamline response, and ensure compliance. However, adoption posed a risk: different departments had siloed practices, role confusion, and varying levels of digital maturity.