Gas & Energy (MEA): Microsoft 365 Rollout

Situation

A major O365 rollout was being driven as a technology-led initiative, with limited stakeholder mapping and weak engagement across offshore and onshore teams. Remote staff lacked service desk access, creating a high risk of prolonged disruption. Business units and IT operated in silos, with minimal collaboration or trust.

Actions
Designed and implemented an ADKAR-aligned adoption and change framework to bridge the gap between Technology and Business. Organised full stakeholder engagement, ensuring both offshore and onshore teams were included in planning and decision-making. Introduced an Early Adopters programme to validate solutions, generate feedback, and build champions. Established a structured feedback loop, enabling the service delivery team to capture and act on real user insights. Chaired regular cross-functional calls, bringing Business and IT teams together to resolve issues, build trust, and create a shared sense of ownership in the rollout.

Outcomes

• Stronger collaboration and trust between Business and IT.

• Offshore and onshore teams aligned, reducing disruption risk.

• Early Adopters created internal champions, boosting adoption and confidence.

• Organised service delivery team with improved responsiveness to user needs.

• Higher business confidence in the rollout, with visible buy-in across units.

• Increased adoption of Microsoft 365 tools, delivering smoother transition and stronger productivity outcomes.